If you cancel before an artist or studio accepts or is assigned to the booking, any eligible prepaid amount is refunded to the original payment method, unless the booking screen clearly stated that a charge was non-refundable.

Once an artist or studio accepts, cancellation may include preparation, travel, platform or late-cancellation charges. Any such charges will depend on the booking status, appointment timing, service type, artist preparation and information shown during booking.

Customers can request rescheduling through support or the booking flow where available. Rescheduling depends on artist availability and may not be possible for late requests, repeated changes or bookings already in progress.

If the customer is absent, unreachable, refuses required checks, provides an incorrect address or does not allow the artist to perform the service after arrival, the booking may be treated as a no-show and may not be eligible for a full refund.

TattooDekho or the artist may cancel without full refund if age, consent, health, hygiene, intoxication, abusive conduct, unsafe location, unlawful request or other safety concerns prevent the appointment from proceeding.

If an artist or studio cancels for reasons not caused by the customer, TattooDekho will try to reschedule, assign another suitable provider or provide an eligible refund for the affected service.

Approved refunds are sent to the original payment method when possible. Bank, card, UPI, wallet and payment-provider timelines can vary. Payment gateway fees, taxes or charges may be deducted where permitted or required.

Consultation fees, custom design preparation, travel charges and deposits may be non-refundable where the artist has already spent time or the booking clearly identifies the amount as non-refundable.

Email support@tattoodekho.com with your registered mobile number, booking ID, payment reference, photos or screenshots if relevant, and a short explanation. We may ask for more information before deciding.